System maintenance is an essential part of IT and its foundation. We enter into a so-called "service-level agreement" with our clients, under which our experts, following an initial assessment, begin resolving any existing issues within a specified time frame. Thanks to our exceptional speed, our company can resolve issues hindering business operations within two hours, provided no external factors interfere. With years of experience, we guarantee that maintenance involving complete downtime will take a maximum of three days per year, including planned maintenance, during which we thoroughly inspect everything from the client’s devices to the network and servers to minimize the possibility of errors and ensure that our partner faces as little disruption as possible in their workflow.
As part of our server management service, we handle user management and associated permissions, in addition to installations. We create mailboxes and, if needed, establish rules for the IT system to ensure smooth operations for our partners. Over recent years, server management has taken various directions with the development of technology. Our on-premise server management includes locally installed solutions, where we monitor the server at the client’s site. Our cloud server management can be either private or public. In the former case, we use our own server, which is only accessible to our partner, while in the latter, we rent cloud-based storage. The main advantage of cloud server management is that it eliminates the costs associated with maintaining a physical server (cooling, power consumption, operator), making it more efficient than the on-premise solution.
We work with remote solutions 90% of the time, and the practical advantage is that our experts can access everything remotely, which speeds up workflows and saves time for our clients. With the increasingly popular vPro technology, we can manage computers starting from the BIOS level, handle power-ups, troubleshoot, and perform installations without the need for on-site visits. We carry out our work with high-level expertise and ethics, ensuring that all information available to us is treated confidentially in every case.
We offer our partners the opportunity to have our specialist perform system maintenance operations on-site. Our team member always stays in contact with the authorized IT staff and completes the on-site tasks at a pre-scheduled time.